Customer care

COSTS AND SHIPPING TIMES

 

SHIPMENTS IN ITALY

In Italy, the cost of shipping the order is € 4.90.

The shipment will be made within 7 working days.

 

 

SHIPPING IN EUROPE

In Europe the shipping cost varies from country to country:

France, Germany, Spain 9.90 euros

United Kingdom, Slovakia, Sweden 16 euros

Poland, Slovenia, Hungary 18.00 euros

Estonia, Latvia, Lithuania 23.00 euros

Bulgaria, Finland, Ireland, Portugal 26 euros

Greece, Switzerland 30 euros

 

The shipment will be made within 10 working days.

 

 

SHIPPING UNITED STATES OF AMERICA

Shipping price for orders of 1 to 3 bottles $ 50

Shipping price for orders of 4 to 6 bottles $ 60

Shipping price for orders of 7 to 12 bottles $ 105

Shipping price for orders of 13 to 18 bottles $ 155

Shipping price for orders of 19 to 24 bottles $ 205

Shipping price for orders of 25 to 30 bottles $ 255

Shipping price for orders from 31 to 36 bottles 300 $

Shipping price for orders of 37 to 42 bottles $ 340

Shipping price for orders of 43 to 48 bottles $ 380

 

RETURNS AND REFUNDS

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for return, your item must be in the same condition as when you received it, unworn, with tags and in its original package. You will also need your receipt or proof of purchase.

To start a return you can contact us on info@tenutamoriano.com. If your return is accepted we will send you a return shipping label and instructions on how and where to send your package. Items sent to us without a return request will not be accepted.

For any questions about the return, contact us on info@tenutamoriano.com.

 

DAMAGES AND PROBLEMS

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can solve the problem.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Some types of items cannot be returned as special orders or personalized items.

Please inquire if you have questions regarding your specific item.

 

REPLACEMENTS

The fastest way to obtain the desired replacement is to complete the return of the previously purchased item and, once completed, proceed with a separate purchase of the new item.

 

REFUNDS

We will notify you once we have received your return and after that you will be informed of its possible acceptance, if the return is accepted you will be automatically refunded to your original payment method. Please remember to consider the waiting time for your bank or credit card company to process and publish your refund.