RETURNS AND REFUNDS
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for return, your item must be in the same condition as when you received it, unworn, with tags and in its original package. You will also need your receipt or proof of purchase.
To start a return you can contact us on info@tenutamoriano.com. If your return is accepted we will send you a return shipping label and instructions on how and where to send your package. Items sent to us without a return request will not be accepted.
For any questions about the return, contact us on info@tenutamoriano.com.
Returns are only possible if the goods were damaged during delivery or do not match the description. If the buyer is a minor, the refund will only be possible after returning the goods in proper condition.
The company is not responsible if the buyer provides incorrect information about the age. It is not allowed to deliver alcohol to minors. If you refuse to provide a document confirming your age, the goods will not be transferred and the refund will be made minus shipping costs.
The courier is required to check the documents to ensure that the buyer is over 18 years old.
DAMAGES AND PROBLEMS
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can solve the problem.
EXCEPTIONS / NON-RETURNABLE ITEMS
Some types of items cannot be returned as special orders or personalized items.
Please inquire if you have questions regarding your specific item.
REPLACEMENTS
The fastest way to obtain the desired replacement is to complete the return of the previously purchased item and, once completed, proceed with a separate purchase of the new item.
REFUNDS
We will notify you once we have received your return and after that you will be informed of its possible acceptance, if the return is accepted you will be automatically refunded to your original payment method. Please remember to consider the waiting time for the bank or credit card company to process and publish the refund.
